Antunes makes a wide variety of equipment suited for all types of kitchens, whether it's for large fast food chains or neighborhood restaurants. Their commercial steamers are some of the best in the industry, capable of whipping up delicious quickly while maintaining natural flavors. In the rare instance this unit has an issue, we have Antunes steamer troubleshooting tips to help you diagnose the problem quickly.
This article helps users understand identify a potential issue. If you’re only tasked with operating the unit, please contact an authorized service technician to resolve any of the following issues or diagnose additional problems.
If the steamer doesn't heat up despite the control display being on, the high-limit thermostat could be tripped or broken. Reset the high-limit thermostat using the instructions in your operation's manual. If it needs to be constantly reset, contact an authorized service technician. You also will need to contact a technician if the issue is caused by the following:
If the unit heats up but there is little or no steam being produced, check the potential causes below:
If steam is coming out around the top covers or the sides, see if the causes below are present:
If there is excessive condensation in the food compartment or "ERR" appears on the control display, this typically means the programming or values for SHO or H2O were incorrectly changed or adjusted. You'll have to reset the control board following the instructions in the programming section of the operation's manual.
If the steamer is on but the control display is blank with the indicator light off, look for the following causes:
If the steamer is on but the control display is blank with the indicator light on, contact an authorized technician. This usually occurs if the control board or transformer are broken or the circuit has broken, loose or burnt wires. All causes need to be remedied by an authorized technician.
If "ERR" appears on the control display, this typically means the programming or values for SHO or H2O were incorrectly changed or adjusted. You'll have to reset the control board following the instructions in the programming section of the operation's manual.
Sometimes, overheating could be the root cause. Turn the machine off, and let it cool down before restarting. If the main electrical circuit breaker panel trips again, there might be a loose connection, damaged cord, plug or receptacle or failed internal component. Contact an authorized technician to remedy any of these issues.
If you notice water leaking inside the unit's electrical housing, check for the following:
Check out our collection of Antunes manuals for more troubleshooting or maintenance help.