If you’re asking yourself, “Why has my coffee machine stopped working?” Parts Town is your hero in the cape. Although we can’t fly around the world and reverse time, we can help you identify why your machine is not pumping water, brewing, turning on and more from what seems like no shortage of possible causes. Take a look at our Crem Unity troubleshooting guide to determine what error codes you can fix and which ones you’re better off calling an authorized service technician.
Error Codes: In-House Fixes
Issue | Cause | Solution |
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- Boiler is empty or not entirely filled
- No Flow was detected
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Check that the main water line is turned on. If it is, then you should contact an authorized repair technician
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EGN
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Drip tray is full
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Empty the drip tray
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EGM
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Drip tray is missing or is seated correctly
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Reinstall the drip tray
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EFZ_13
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Purification program did not run successfully
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Rerun purification program. If you still get the error code, contact an authorized repair technician
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- Grinder-1 is empty
- Grinder-2 is empty
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Add coffee beans
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Error Codes: Service Agents
Sometimes, the problem is too dangerous or will void your machine’s warranty if you attempt to fix it on your own. For that reason, if your coffee machine flashes any of the following error codes, please contact an authorized repair technician.
EC, ECM, ECD, ECE, ECIG, EFZ & EFB Error Codes
Issue | Cause |
EC_1
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General system failure
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EC_2
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Machine is not connected
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EC_3
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Machine is not ready
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EC_5
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Internal error
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ECM
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Program memory error
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Machine can’t talk to PCB75395
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ECD_5
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Machine can’t talk to the hydraulic board (PCB75623)
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ECE_2
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Address #2 Slave I/O does not respond
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ECIG_2
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Address #2 Slave I/O does not support protocol
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EFZ_6
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Sensor reading is out of range
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EFZ_9
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Element is not detected
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EFZ_11
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Triac is not activated
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EFZ_12
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Triac is not deactivated
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EFB_3
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Airbrake is empty
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EFB_4
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Airbrake valve is broken
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EFB_5
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Airbrake sensors are switched
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ECB, ECC, EOA, EJB, EJM & EJE Error Codes
Issue | Cause |
ELE_5
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Grinder-1 is blocked
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ELE_6 |
Grinder-2 is blocked
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Overcurrent in circuit-1
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Overcurrent in circuit-2
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ECB_03
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Overcurrent in circuit-3 (door board or STUMv06+ door circuit)
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ECB_14
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Overcurrent in circuit-1 Slave-IOboard
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ECB_15
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Overcurrent in circuit-2 Slave-IOboard
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ECC_06
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Overcurrent in brewer-2 motor
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ECC_07
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Overcurrent in Brewer-2 wiper
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ECC_08
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Overcurrent in canister-1 motor
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ECC_09
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Overcurrent in canister-2 motor
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ECC_10
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Overcurrent in canister-3 motor
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ECC_11
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Overcurrent in canister-4 motor
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ECC_12
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Overcurrent in brewer-1 motor
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ECC_13
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Overcurrent in brewer-1/2 motor or brewer-½ wiper
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ECC_14
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Overcurrent in Brewer-1 wiper
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ECC_15
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Overcurrent in ES brewer valve
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ECC_17
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Overcurrent in fan
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ECC_32 |
Overcurrent in inlet-valve
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EJ_1
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Protocol is out of sequence
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EOA
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Failed sensor or incorrect reading
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EJB
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Dispense motor error
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EJM
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Machine can’t talk to motor PCBA
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EJE
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Drum mechanism malfunction
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EJM
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Product delivery system error
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To keep your Crem Unity coffee machine running longer between repairs, stay up to date on scheduled cleaning and maintenance.
Please contact a local factory authorized service agent who can help with this specific unit and all your commercial kitchen equipment needs.
