THE PARTS TOWN LOWDOWN
Parts Town is a community with strong roots and a humble beginning. We know at the receiving end of every shipment there is a person, a friend, counting on us to deliver the right part every time. Our integrity and passion won't let us let our customers down.
We only carry OEM parts because we care. We care about the safety of people, equipment and businesses large and small. Pitching in as a trusted partner, we want to be a part of our customers’ every success. If we can help, even a small way, we’re honored to do so.
Anyone can do order fulfillment, but we think our customers deserve more. They can rely on us to always deliver real OEM parts AND the next big breakthrough – another groundbreaking innovation. We’re never done listening, learning, collaborating and creating to make our customers’ jobs easier.
Our secret sauce is the connection we create with our customers. It’s weird for us to even use the word “customers” because we consider our customers friends and, in many cases, family. You could say we take it personally, because we do.
Some say it takes a village, we say it takes a Town. The largest inventory in the industry, cutting-edge technology and a real, personal connection…it’s all served here, family style.
OUR MISSION
Think big, strike fast to deliver critical products, information and innovation to the foodservice industry and beyond.
THE DIFFERENCE
Always Genuine OEM
Keeping it real is the deal. Genuine OEM parts are guaranteed to work to exact manufacturer specifications, which translates to safety, reliability, efficiency and warranty protection. It’s the smart choice to keep your business and equipment performing at its best.The Most In-Stock Parts on the Planet
Unrivaled, unmatched, unparalleled… The only “un” missing from our inventory is “unavailable.” Our most in-stock promise means you get back to full speed even faster. Right Part. Right Time. Every Time.®
Get Real Parts Faster®
We deliver to anywhere in Canada in 2 days or less…but mostly less. Flat rate shipping, inclusive of brokerage and duties.Personalized Customer Experience
We make it personal. Literally. When connecting with us online or off, you will be at the centre of everything we do. Our goal is to listen carefully and get you what you need, creating an exceptional experience from start to finish in both English and French!
Inspiration. Imagination. Innovation.
We encourage exploration and champion new ideas. To make your job easier, we consistently work to create user-friendly parts identification tools, high-tech distribution and forward-thinking innovations. Experience the future now.WHAT WE VALUE
HOW WE GOT HERE
Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, we now employ over 1,000 team members and support local, national and international customers.
For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for ecommerce.
Where others saw the impossible, we saw opportunity. The first task was collecting a massive amount of inventory to make sure our customers could get the real OEM parts they needed quickly.
Then, through the creation of partstown.com and the industry’s first mobile app, we designed online tools to research and purchase parts with ease. Finally, we enhanced our customer service, establishing a new experience rising high above the standard.
Expertise, friendliness and integrity have continued to set Parts Town apart. The good news is, we’re just getting started.
GIVING BACK
Being a part of and helping the community is extremely important to Parts Town. Our Helping Hands committee, made up of Parts Town team members, plans several volunteer events every year. Everyone is encouraged, but not required, to volunteer by fundraising, donating or simply showing up to help.
