When your Bizerba scale starts acting like an enraged toddler and refuses to get along with you or staff, putting it in a timeout unfortunately won’t solve the problem. Whether it's screaming error codes, not using its words or has stopped cooperating altogether, we have a cheat sheet on Bizerba scale troubleshooting and error codes to help you get to the bottom of its tantrum.
Bizerba Scale Error Codes: NCR 7870
These troubleshooting and error codes correspond to Bizerba NCR 7870 model scale.
Issue | Cause | Solution |
Error Code 5 | The scale has drifted | - Double check there is nothing on the scale
- Remove any objects that have lodged underneath the top plate
- Push Reset/Scale Zero button
- Turn the unit off and on
- If the error code persists, please contact an authorized service agent
|
Error Code 4 | There is a possible error |
Press the Zero button. If error priests, please contact an authorized service technician
|
Error Code 4 (during calibration) | The scale experienced movement or vibration during its calibration |
Recalibrate your scale on a stable surface, ensuring you don’t bump or move the scale while weights are present
|
Blank Display | The top plate is stuck | - Check that the top plate and checkstand don’t hit any external objects during the operation
- Remove any objects that have lodged underneath the top plate
- Push the reset/scale button
|
Recurring Error Codes | The +VDC is unstable |
Please contact an authorized service technician
|
Note: These error codes do not pertain to the NCR 7870-4000. To service this scale, please refer to its manual or contact an authorized service technician.
Scanner Troubleshooting Chart
Issue | Indicator Light | Tone | Cause | Solution |
Scanner not working
|
Red off Green off
|
Off |
There is no power
|
Make sure scanner is plugged into the proper power outlet
|
Scanner not working
|
Red flashing Green flashing
|
Off |
The scanner is in sleep mode
|
Wave something in front of the motion detector
|
Scanner not working
|
Red flashing
|
Off |
- IBM 468x and scanner is offline
- The host terminal has sent a “disable scanner” command
| - Check that the IBM terminal is off
- Check that the IBM terminal recognizes the scanner you
- Check that the interface cable is properly connected
Scanner not reading tags
|
Scanner not reading tags
|
Red on
|
Off |
There is an internal failure
| - Turn the circuit breaker to the scanner on and off
- If the problem persists, please contact an authorized service technician
|
Scanner reading only two tags
|
Red on
|
Off |
The scanner is not talking to the host terminal
| - Check that the host terminal is working correctly
- Check that the interface cable is properly connected
|
Voice Messages Troubleshooting Chart
Issue | Cause | Solution |
No voice messages | The scale does not come with the voice messaging feature | - Power scale off and on
- Scan the Diagnostic Mode tag
- Scan the Hex 4 and Hex A tags
- The firmware version will appear
Note: The firmware version must be 497-0301951 or higher to have the voice messaging feature
|
No voice messages | The voice messages option is turned off | - Turn scale off and on
- Scan the Programming Mode tag
- Scan the Hex 3, Hex 2 and Hex D tags
|
Bizerba Scale Error Codes: iS10 & SC II Series
Models | Issue | Cause | Solution |
iS10 & SC II Series
|
Blank display
| - The scale is not plugged in
- The scale is not turned on
- The display setting’s brightness or contrast are too low
| - Plug in power cord to the correct outlet
- Press standby/reset key
- Turn on scale
- Change display settings
|
iS10
|
Only lower half of screen displays
|
The scale is in its underload range because the preload is missing or the platter is stuck
|
- Properly install the load plate
- Remove any foreign objects touching or below the load plate
- Reset scale to zero
|
iS10
|
Only upper half of screen displays
Printer doesn’t work
|
The scale is in its overload range because the scale’s weighing capacity has been exceeded
| - Remove the item from the load plate
- Level the scale
- Turn scale on and off
|
iS10 & SC II Series
|
Printer doesn’t work |
- The print bar is open
- The receipt or label paper is jammed or misinstalled
|
- Close the print bar
- Check that the receipt or label paper is properly seated
|
iS10
|
Weight value is fluctuating | - The load plate is not seated correctly
- External objects are touching the scale
- The scale is dirty
- The scale is not level
- Vibrations or a draft is interfering with the readings
- The item was moving during its weigh-in
| - Make sure load plate is seated correctly
- Remove external objects
- Clean the scale
- Level the scale
- Move the scale to a more stable location
Note: Call Bizerba customer service to change the parameter settings |
iS10 & SC II Series
|
Incorrect weight value
| - The item is incorrectly seated on the scale
- An external object is interfering with the scale’s readings
| - Place item in the center of the scale
- Make sure there is no other objects touching the scale
|
iS10
|
Er20851 |
The digital load receptor has been disconnected
| Check that the digital load receptor is properly connected |
iS10
|
Er22692 Er22699
|
The computer authentication failed
|
Turn scale on and off
|
iS10
|
Er22693
|
The calibration data does not match the connected load cell
| - Connect the load cell used to calibrate the scale
- Recalibrate the scale with a new load cell
|
iS10
|
Er22694
|
The CPU timed out
|
Turn scale on and off
|
While you’re here, check out our extensive collection of Bizerba manuals and parts diagrams. Whether you need Bizerba replacement parts, maintenance tips or cleaning hacks, Parts town’s got you covered.
Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.
