What You Can Expect:

The most in-stock parts on the planet — all OEM, all the time
Cool technology to make finding and buying parts a breeze, including Serial Number Lookup, PartSPIN® and Smart Manuals, found on partstown.com and our industry-leading mobile app
An exceptional customer experience from the team you know and trust with every email, live chat, text and phone call, provided by a friendly and knowledgeable team
Later hours than anyone else — offering support and shipping all in-stock orders until 9PM ET

UNLEASH THE POWER

The combination is complete – all systems are go. Harness the power of both Parts Town and Heritage Parts Canada to take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started.

What This New Combo Means for You!

More Parts

You’ll have access to 50% more inventory of OEM parts from over 800 top manufacturers, which includes more than 140 master distribution partnerships to help you get real parts faster.

Always Genuine OEM

Keep equipment safe, reliable, efficient and warranty protected with real OEM parts. Nothing but the best for you, your team and your customers.

Bigger, More Innovative Breakthroughs

We’re putting our heads together to come up with new innovations even faster to make your job even easier. Wait ‘til you see what’s next!

Exceptional to Extraordinary Service

Taking the best of both teams, including Magic Makers and Parts Experts, we are ready to provide more personalized service to make sure you get the parts you need when you need them.

Same Day Shipping

Waiting is the hardest part, so we won’t make you do it. All in-stock parts ship same day and we deliver to anywhere in Canada in 2 days or less, but mostly less. You can also pick up your parts at one of our five locations across Canada. You work late hours, so we do, too.

The Industry’s #1 Mobile app

Research, verify, and shop part on the go. Download the Parts Town app now!

FAQs

Why did this change happen?

We are always looking for ways to improve your experience, offering support to you every step of the way. We’re combining our efforts to offer you the best that Parts Town and Heritage have to offer all in one.

What phone number should I call to order parts?

You can call Parts Town Canada at 800.239.5152. Email Parts Town Canada at [email protected].

I’m having trouble logging in. How can I get help?

You can click on our live chat icon for assistance. You can also call us at 800.239.5152 or email us at [email protected] we will be happy to help you.

Can I still pick up parts locally?

Yes! Now you can pick up your parts at your local Heritage Service Branch across the country. Find your local branch contact info here.

Where should I buy OEM parts?

You can buy parts from Parts Town Canada. We're ready to help you find the right part, the right time, every time®.

Where is my order coming from?

Orders will ship from Parts Town distribution centre located in Addison, IL. We combined our inventories into one spectacular distribution center so you can get real parts even faster.