We have implemented remote work capabilities across all non-distribution centre team members to ensure we are keeping everyone safe and available to address any business needs that customers and partners require. Our customer service teams are answering calls, emails, texts and chats with the same dedication and commitment to delivering the Right Time. Every Time.®
We’ve also taken several significant steps to protect our distribution centres and distribution centre team members. We understand that the current risks remain low in the areas where our primary customer experience centres and distribution centres are located, but we want to make sure we deliver an uninterrupted experience for our customers and manufacturer partners as the situation continues to evolve.
We also encourage customers to visit partstown.ca or heritageparts.ca for basic parts research, purchasing and order status. Over half of our orders are currently entered digitally and our websites are available 24/7. You can also email us at [email protected] or [email protected] or live chat with us.